Howard Miller Grandfather Clocks carry a 2 year and Wall and Mantel Clocks carry a 1 year warranty.
On all other clocks sold on our website, Big Ben Clock Gallery will extend the original manufacturer’s warranty to 4 years.
In the event of an extended waranty claim, we will pay for any repair your time piece may need. The maximum credit for a wall or mantel clock repair is $ 50.00 or we will pay for repair and shipping charges if the clock is sent to our service center. The maximum credit for a grandfather clock repair is $75.00.
Only 1 extended waranty claim per customer / timepiece.
In the event of a warranty claim, the original receipt must accompany all merchandise.
Please contact us before returning any item!
No return of merchandise will be accepted without our Return Authorization number.
For full warranty details please call us at 1-877-511-1131 Monday-Thursday 10-5 PM.